- Ease of Use
- Help & Support
Volusion has been around since 1999 and has received multiple awards for it’s shopping cart and customer service. Volusion introduced to the market a one page checkout process that was unheard of at the time and is now commonplace. Kevin Sproles, the Founder and CEO of Volusion, initially coded the shopping cart from his bedroom and now it is one of the biggest and fastest growing e-commerce solution providers.
For a lot of merchants, the cart is an all in one solution. It does everything from take phone orders, manage customers with a built in CRM (customer relationship management software), print shipping labels to managing returns. Oh, and it’s also is a fully functioning shopping cart allowing customers to place orders online.
Of all of the shopping carts that I’ve tested, Volusion feels the most thought out. That makes sense as they have been one of the bigger shopping carts that caters to small merchants for some time. The major bonus with using Volusion is the little things. Things just work. The best features are the ones that you don’t even notice until they are not there. One such feature would be that you can have products hide when they are out of stock. This might seem like a feature that should naturally be included, but there is at least one other shopping cart out there that doesn’t include this feature. Volusion has been adding new features a little faster these days and seem to be listening to is merchants feedback.
If there is one area that Volusion could use work is their design of new features. Some of the latest and greatest features don’t have much depth to them. I think they should probably get more feedback from actual retailers before releasing a feature that seems like it is created to just market that they have it. Volusion just released a, “Deal of the Day” feature that you can only use on products that do not have options like size and color. They should have flush this feature out a little more to be more useful. I have to believe that there are a lot of merchants that sell apparel.
Will all that being said, it is my opinion that Volusion still is one of the best shopping carts available to small and medium sized businesses. I would love to hear what you have to say. Please use the comments sections go post your own Volusion review.
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